Terms and Conditions 

Appointments and payment
 

All bookings are made using our online booking form where you can choose the treatment you wish to book as well as the date and time where there is availability. Only card payments are accepted using our online booking system.

Upon booking you will receive an email confirming the details of your appointment. Please contact us if you do not receive the confirmation email within 24 hours of making your booking online.
 

Late Arrivals and No Show
 

You must arrive at least 5 minutes prior to your appointment. This is so you have time to complete the client consultation form which you will be expected to complete before your treatment.

If for any reason you arrive late to your appointment, this will result in your treatment time being reduced out of consideration to the next client. All late arrivals with be charged at 100% full value.
 

Cancellation
 

We require at least 24 hours notice if you wish to cancel or reschedule an appointment.
Provided a minimum of 24 hours notice is given to us then you will be offered the option to reschedule your appointment for a more suitable date.
If less than 24 hours notice of cancellation is provided or failure to attend an appointment without any notice, then we are entitled to keep 100% of the value paid for the treatment you have booked.
Please let us know as soon as possible if cancellation is foreseeable.

Pregnancy

Treatments will be offered if you are in your second or third trimester of pregnancy. Please disclose if you are pregnant at the time of booking.
Any customers in their first trimester should not book a treatment with us and if once booked it is found out that you are in your first trimester of pregnancy then the treatment will not be carried out and you will be given a refund of the amount paid at the time of booking.
Please note we will not be liable for any consequences in connection with you not disclosing your pregnancy to us prior to your appointment.

Gift vouchers

Gift vouchers will be available to purchase from our studio and can be used towards any massage treatment we offer on our website.
If you wish to book an appointment using a gift voucher then please contact hello@whiterabbithealing.co.uk directly to book an appointment.
We cannot take gift voucher bookings using our online booking system.

Health conditions

When making your booking please advise us of any health conditions and any medication you are taking. On the day of your treatment, your Therapist will ask you to complete a client consultation form to ensure we are providing you the very best service and results, while assuring your comfort and safety.

Age Policy

Clients under the age of 16 years old must be accompanied by a parent of guardian. This parent or guardian must give permission for the agreed treatment to be performed and will be requested to co-sign the client consultation form. They must be present throughout the duration of the appointment including being present in the room whilst the treatment is taking place.

Etiquette

Clients must not use mobile phones when the treatment is taking place. This is to ensure maximum relaxation and the full experience is enjoyed by the client. Chargers will be provided on site so you may leave your phone on charge whilst you are getting your treatment done.
We or our Therapists will not be held responsible for the loss or damage of personal items, including mobile phones, during your time at our studio.
We hold the right to refuse treatment if a client is physically or verbally abusive towards any of our staff or Therapists, including but not limited to any inappropriate, aggressive or sexual behavior including if the client is heavily intoxicated.
Our Therapists maintain a high standard of personal hygiene and we ask all clients to ensure that they also maintain a high standard of personal hygiene prior to their appointment.

Feedback and complaints

If you wish to leave any feedback or if you are unhappy about your treatment and want to lodge a complaint then please email hello@whiterabbithealing.co.uk setting out your name, date and time of appointment, and your comments
We endeavor to respond to any complaints within 3 working days of receiving your written comments.

Insurance

We are fully insured and our level of indemnity is £4,000,000